Know which customers to keep, win back, and grow
Customer Story automatically segments your Shopify customers into VIP, New, At Risk, and Churned — so you always know who needs attention, who drives revenue, and who you're about to lose.
14-day free trial · Works with any Shopify store
Customer Overview
1,284 Active Customers
Customer Health Score
At Risk
342
VIP Customers
186
Churn Risk Alert
12 customers need attention
Revenue Growth
+18%
Shopify gives you data.
Not clarity.
The Problem
Too many dashboards, not enough answers
Shopify shows you orders and revenue numbers, but it can't tell you who your best customers are, who is about to leave, or who just needs a nudge to come back.
The Problem
You see charts, but don't know who to act on
You can see that sales dropped — but you can't see which customers stopped buying or why. Acting on aggregate data means missing the individual opportunities that move the needle.
The Problem
Hard to spot customer churn early
By the time churn shows up in your revenue reports, it's already too late. At-risk customers rarely announce they're leaving — they just quietly stop showing up.
The Problem
No clear picture of each customer's story
Raw tables of orders and email addresses don't tell you anything meaningful. You need to see each customer's full journey — from first purchase to today — to make smart retention decisions.
Turn Shopify customer data into
actionable segments
Customer Story gives you structured insights, intelligent segmentation, and clear signals — so you stop guessing and start acting on what your customers are actually telling you.
Full customer stories, not raw tables
See every customer's first order, repeat purchases, total spend, and activity timeline in one unified view — not scattered across spreadsheets.
Explore customer journey trackingAutomatic Shopify customer segmentation
Customers are instantly classified as New, Active, VIP, At Risk, or Churned based on their real purchase behavior — no manual tagging, no guesswork.
Learn about customer segmentationAlways know who needs your attention
Stop reacting to revenue drops after the fact. Focus on the right customers at the right time, before you lose them.
See churn prevention features
How Customer Story works for Shopify merchants
From installation to insight in minutes. Everything flows automatically.
Connect your Shopify store
Install in one click. Customer Story securely syncs your full customer history and order data — including everything from before you installed.
Customers are automatically segmented
Every customer is instantly classified as New, Active, VIP, At Risk, or Churned based on their order history, recency, and total spend. No setup, no manual tagging.
Explore each customer's full journey
See every order, every touchpoint, and the complete timeline for any customer — in seconds. Understand who they are and where they are in their relationship with your store.
Take action with confidence
Know exactly who to retain, who to reward, and who to re-engage before it's too late. Stop reacting to revenue drops — start preventing them.
Every tool you need to retain and grow
your Shopify customers
Powerful, automated insights designed specifically for Shopify stores and DTC brands.
Full Customer Timeline
Every order, every touchpoint, every interaction — in one vertical story view. Know your customer's history at a glance.
Learn moreFirst & Repeat Order Tracking
Instantly see who bought once and never returned, and who keeps coming back. Understand acquisition, loyalty, and everything in between.
Total Spend & Revenue per Customer
Clear LTV visibility for every customer. Know exactly who's driving your revenue and who's costing you more than they're worth.
Learn moreAutomatic Customer Segmentation
Customers are grouped into New, Active, VIP, At Risk, and Churned automatically based on real purchase behavior. No rules to write, no tags to manage.
Learn moreAt-Risk & Churn Detection
Spot customers who need attention before they're gone. Act when winning them back still costs nothing — not after you've lost the revenue.
Learn moreVIP Customer Identification
Automatically surface your highest-value customers. Know who drives the most revenue — and protect those relationships before they drift.
Learn moreNative Shopify Integration
Connects directly to your existing Shopify store. No data exports, no third-party syncs, no complicated setup. Install and go.
Zero Manual Tagging Required
Customer Story's fully automated classification system works from the moment you install. No configuration, no ongoing maintenance.
Simple, transparent pricing
Choose the plan that fits your store’s growth stage.
Starter
Perfect for small Shopify stores getting started.
- Up to 1,000 customers
- All customer stages & timeline
- Dashboard & insights
- Email support
Growth
For growing brands that need deeper insights.
- Up to 10,000 customers
- All customer stages & timeline
- Dashboard & insights
- Email support
Scale
For high-volume stores that need maximum performance.
- Unlimited customers
- All customer stages & timeline
- Dashboard & insights
- Email support
Built for Shopify
merchants
Enterprise-level security and privacy built directly on top of Shopify's trusted ecosystem. Your data stays safe, and your customers' privacy is always protected.
Secure Shopify OAuth — your credentials never leave Shopify
Read-only access to customer and order data — we never write or delete
Uninstall anytime — no lock-in, no data misuse
Shopify-managed billing — no surprise charges, ever
Common questions aboutcustomer retention on Shopify
Yes. Customer Story automatically syncs your full historical customer and order data the moment you install — including customers from years ago. No manual import, no CSV uploads.
Customer Story automatically classifies every customer into one of five stages — New, Active, VIP, At Risk, or Churned — based on their order history, purchase recency, and total spend. It updates continuously, so your segments are always current.
No. Customer Story runs entirely in the background and has zero impact on your storefront performance, page load times, or checkout experience.
Customer Story automatically flags customers who haven't purchased within an expected window based on their past behavior. They appear in your At Risk segment so you can reach out before they churn permanently.
Yes. Every plan includes a full 14-day free trial with complete access to all features.
Your existing customer data stays visible. Only new customer syncing is limited based on the plan tier you move to.
Yes. Billing is managed directly by Shopify, so you can cancel anytime from your Shopify admin. No contracts, no penalties, no questions asked.
Shopify's reports show aggregate numbers. Customer Story shows you individual customer journeys, automatic behavioral segments, and urgency signals — so you know exactly who to act on, not just what the overall trend looks like.
Stop losing customers you didn't know were leaving
Customer Story shows you exactly who your VIPs are, who's about to churn, and who just needs one nudge — automatically, from your Shopify data.
Installs in under 60 seconds · Works with any Shopify store
Get in touch
Have a question, feedback, or want to explore a custom plan? Fill in the form and we'll get back to you within one business day.
- Quick responses within 24 hours
- Dedicated support for Shopify merchants
- No spam, ever